Overview
This Shipping Policy explains the general shipping practices of PT. Nanda Food And Agriculture, operating as Nanda Food Export, for food and agricultural products supplied to international customers.
Shipping arrangements may vary depending on the product, order quantity, destination, applicable regulations, and terms agreed with the customer.
International Shipping
We serve international markets and may ship to most countries where our products can be legally imported and where suitable logistics services are available.
Availability of products and shipping services may vary by destination due to import regulations, product restrictions, documentation requirements, and logistics conditions.
Shipping Methods
Depending on the destination, product, order volume, and customer requirements, international shipments may be arranged using appropriate logistics methods, including:
- Sea freight
- Air freight
The applicable shipping method will be determined or agreed upon for each order.
Processing and Dispatch
Processing and dispatch times vary depending on product availability, order quantity, packaging requirements, export documentation, inspections or certifications where applicable, and logistics arrangements.
Any estimated processing or shipment schedule provided for an order is subject to the specific circumstances and agreed terms of that transaction.
Shipping Costs
Shipping costs are not offered at a universal flat rate and may vary according to destination, shipment volume or weight, shipping method, logistics provider, and other applicable charges.
Applicable shipping costs and arrangements will be communicated or agreed upon as part of the order or commercial transaction.
Customs, Duties and Taxes
International shipments may be subject to customs clearance, import duties, taxes, fees, permits, or other requirements imposed by the destination country.
Responsibility for these costs and procedures will depend on the terms agreed for the relevant transaction and applicable laws and regulations.
Shipping Restrictions
International shipments are subject to destination-country import regulations, customs requirements, product restrictions, applicable permits and certifications, and carrier availability.
Certain products or shipping methods may therefore not be available for some destinations.
Delivery Delays
International shipments may experience delays caused by factors outside our reasonable control, including customs procedures, inspections, port or airport congestion, carrier schedules, weather conditions, regulatory requirements, or other logistics disruptions.
Where appropriate, we will communicate material shipping delays that become known to us. Cancellation, refund, or other remedies relating to delayed orders are subject to the terms agreed for the applicable transaction.
Contact Us
If you have questions about shipping, delivery arrangements, or this Shipping Policy, please contact us through our Contact Us page.